Our Privacy Policy:
1. About Silver Arrivals
Silver Arrivals Ltd (“Silver Arrivals”, “we”, “us” or “our”) is a company registered in England and Wales.
Company number:
Registered office:
Email:
Telephone:
ICO registration reference:
2. About our website and booking services
Our website provides information about Silver Arrivals, our specialist transport services, career opportunities and a digital booking-request pathway. A booking request is not accepted until Silver Arrivals confirms acceptance.
3. Information we may collect
- contact details for hirers, parents, carers or contracting organisations;
- passenger names and journey information;
- accessibility or support requirements genuinely necessary to assess or fulfil a journey;
- communications, complaints, safeguarding and incident records;
- driver, vehicle and operational records where required for lawful operation.
4. How we use information
- to respond to enquiries and booking requests;
- to organise and deliver transport services;
- to maintain appropriate booking, driver and vehicle records;
- to communicate with contracting organisations, schools, families and relevant authorities;
- to meet legal, safeguarding, insurance and licensing obligations;
- to protect passengers, staff, systems and the public.
5. Lawful bases
Depending on the circumstances, we may rely on contract, legal obligation and legitimate interests. Where special-category information is genuinely required, an appropriate additional UK GDPR condition must also apply.
6. Sharing information
We may share limited information where necessary and lawful with commissioning organisations, schools, local authorities, licensing authorities, police, insurers, professional advisers, secure technology providers and others genuinely involved in providing or regulating the service.
7. Retention and security
Information is retained only for as long as reasonably necessary and in accordance with applicable legal and licensing requirements. The booking system separates public booking submission from restricted operator access and uses appropriate technical and organisational controls for storage and access.
8. Your rights
Depending on the circumstances, individuals may have rights to access, correct, erase, restrict or object to certain processing and may complain to the Information Commissioner’s Office.
9. Contact
Privacy contact: